FAQs - GoPlayAsia

FREQUENTLY ASKED QUESTIONS

1. How to play GoPlayAsia?

You must be a verified player;
Log in your username and password;
Make sure you have enough tokens to play our games.

2. How to register and create an account?

Click “Register now” and comply with all the required fields given in the screens.
Input the agent referral key if applicable.
After Read the Privacy Policy and Terms and Condition, check the tick box and then click “Submit”.

Illustrated guide. Click here

3. I am a registered user, but can't login?

A newly registered account will be reviewed prior to approval.
Approval of newly registered accounts with complete details and requirements will take at least 5 minutes.
You will be notified via SMS on the status of your registration.

4. Can I register multiple accounts?

No. One mobile number per account.
Multiple accounts are screened and rejected by our Customer Service.

5. What Valid IDs are accepted for registration?

e-Card / UMID
Driver’s License
Professional Regulation Commission
(PRC) ID
Passport
Senior Citizen ID
SSS ID
COMELEC / Voter’s ID / COMELEC
Registration Form
Philippine Identification (PhilID)
NBI Clearance
Integrated Bar of the Philippines (IBP) ID
Firearms License
BIR (TIN)
Pag-ibig ID
Person’s With Disability (PWD) ID
Solo Parent ID
Pantawid Pamilya Pilipino Program (4Ps) ID
Barangay ID
Philippine Postal ID
Phil-health ID
Alien Certificate of Registration /Immigrant Certificate of Registration
Or any future valid government ID

6. What time does the live stream game start and end?

The live stream starts at 11:00 am.
The live stream ends at 1:00 am.

7. Where to Cash-in and Cash-out?

All Cash In/Out transactions will be through our official payment gateway partner UNION BANK.

8. How to Cash-in?

Log in to play.goplayasia.ph and click the Wallet icon.
Select UPAY on Deposit tab.

Illustrated guide. Click here

9. How to Cash-out?

Log in to play.goplayasia.ph and click the Wallet icon.
Select UPAY on Withdraw tab.

Illustrated guide. Click here

10. What to do if there’s a delay after Cash-in?

If there’s a delay within 5 minutes, kindly contact our CS or message our Facebook Page for clarifications and procedures. Kindly, send the following:

Player Username
Registered Mobile Number
Proof of Payment

11. What to do if there’s a delay during Cash-out?

If there’s a delay within 5 minutes, kindly contact our CS or message our Facebook Page for clarifications and procedures. Kindly, send the following: